Privacy Policy

Introduction

At Cerulean Hush, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our Thai massage services in Taipei.

By using our services or website, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal data in compliance with Taiwan's Personal Data Protection Act.

1. Information We Collect

Personal Information

When you book a session or contact us, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Health information relevant to your massage session (injuries, conditions, areas of concern)
• Session preferences and booking history
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Browser type and version
• Device information and operating system
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or source

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage your massage sessions
• To communicate with you about appointments, confirmations, and service-related information
• To understand your health needs and provide appropriate care
• To process payments securely
• To improve our services based on feedback and usage patterns
• To send occasional updates about our services (only with your consent)
• To comply with legal obligations and protect our legal rights

We will only use your information for the purposes stated above and will not sell, rent, or share your personal data with third parties for their marketing purposes.

3. Data Storage and Retention

Your personal information is stored securely on protected servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact information: Retained while you remain an active client, plus three years
• Health information: Retained for seven years following your last session
• Payment records: Retained for seven years as required by tax regulations
• Website analytics data: Retained for 26 months

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences at any time through our Cookie Policy page or your browser settings.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers: We work with trusted third-party service providers who assist us with payment processing, website hosting, and analytics. These providers are bound by confidentiality agreements and can only use your data as directed by us.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with your consent.

6. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal information, subject to legal retention requirements.
• Right to restrict processing: You can request that we limit how we use your information.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to our processing of your information for certain purposes.
• Right to withdraw consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@ceruleansve.

7. Security Measures

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage with access controls and authentication
• Regular security audits and updates
• Staff training on data protection practices
• Secure disposal of information when no longer needed

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18 without parental consent, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email (if you have provided one) or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: